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sera customers
are extremely satisfied customers!
The results of the international customer survey impressively confirmed
the values and capability for which sera has been well
known on the market for decades:
quality, innovative strength, technical competence, reliability,
flexibility and speed
In the Spring of 2010 sera carried out an extensive,
representative, world wide customer satisfaction survey in order to (among
other things) analyse whether the sera philosophy,
according to which the individual requirements and needs of the
customers have always been the focus of our activities, and the
sera range of products and services are also actually being
delivered to the customer.
The high response rate within a very short time was the first positive
surprise.
This was an indicator that it was also important to the customers to
take time for sera and give their individual feedback.
In addition to the positive result of the customer survey, the numerous
supplementary suggestions and requirements were particularly pleasing;
these help to further expand our own capability.
sera would like to take this opportunity to thank all
participants again very much for their feedback and the time taken for
this.
We would like to show you extracts of the very positive results from the
survey below:
- 96.7% of all respondents associate sera with high to
very high product quality
- 95.8% of all respondents associate sera with high to
very high reliability
- For more than 85% of all respondents, sera products
have significant advantages in comparison with competing products in
relation to price, operation, quality and the fulfilment of the
individual requirements.
- Approximately 90% of all respondents assessed the work of sera,
from the project planning and preparation, order processing and
documentation to the after sales service as good to very good.
The managing partner, Carsten Rahier, made it clear during the
presentation of the results that these constructive suggestions and
requirements of the customers are reason enough to become even better
and not to rest on our laurels given these pleasing results.
The results have already been extensively analysed and evaluated in the
last few weeks after the completion of the survey. Completely in keeping
with the corporate philosophy of sera, all findings
flowed immediately into the internal improvement processes in order to
make sera customers not only extremely satisfied but
also to inspire them in the future.
In conclusion, sera takes this opportunity to
congratulate the winner of the competition associated with the survey:
1st prize: 1 Dell "Inspirion" netbook Mr. J. Limongi, Caloric Anlagenbau
GmbH, Gräfelfing
2nd prize: 1 Apple iPod Nano Mr. F. Santos, Netzsch do Brasil Ind. E.,
Pomerode-SC, Brazil
3rd to 5th prizes: 1 exclusive sera set of espresso
cups
in each case Mr. W. Bösel, EnBW Kraftwerke AG, Altbach
Mr. M. Nicklaus, INDAG Maschinenbau GmbH, Borsfleth
Mr. D. Donner, Ando Technik GmbH, Hamburg
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| Dipl.-Ing. Ralph Held from sera at the award of the
first prize to the lucky winner, Mr. Limongi from the company Caloric
Anlagenbau GmbH. |
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If you have questions about this product do not hesitate to contact us! You can contact us under sales@sera-web.com, too.
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Download detailed information about the sera products you want to know more about! No information available for this choice.
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Download press releases from our archive here.
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